Your data
Delete your account and data
You can request deletion at any time, from inside the app or by email. This page explains exactly what happens.
How to request deletion
- 1
From the app
Open Profile, scroll to Delete account, and follow the prompts. Available in both the Tourizzt and Tourizzt Localite apps.
- 2
By email
Write to support@tourizzt.com from the email address on your account, with DELETE MY ACCOUNT in the subject line.
What is deleted
- Your name, email address and phone number
- Your profile photo and any verification selfie
- Aadhaar verification records held against your account
- Vehicle registration details, for Localites
- Chat messages you sent
- Emergency contacts you saved
- Saved roadmaps and co-traveller posts
- Device tokens used for notifications
What is retained, and why
- Transaction and payment records, where tax and accounting law requires them
- Records relating to an open dispute, until it is resolved
- Anonymised, aggregated usage statistics that cannot identify you
- Records we are legally required to keep, for as long as the law requires
How long it takes
Requests are reviewed by our team and actioned within 30 days. You will receive confirmation by email once the account has been deleted. If you have an open booking or an unresolved dispute, we will tell you before proceeding.
Apps this applies to
- Tourizzt —
com.tourizzt.app - Tourizzt Localite —
com.tourizzt.localite
Questions about deletion, or need help with a request? support@tourizzt.com