Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) applies to all bookings made through the Tourizzt platform (mobile application and website). By confirming a booking, you agree to be bound by the terms outlined below. This Policy constitutes a binding agreement between you (“User” or “Traveler”) and Tourizzt360 Global Private Limited (“Tourizzt”).

To confirm a booking, you may be presented with two payment options:

Pay Full Amount

You pay 100% of the booking fee upfront.

Pay Later

You pay a partial deposit upfront to secure the slot, with the remaining balance due automatically at a later specified date.

Refund eligibility is strictly determined by the exact time you initiate the cancellation relative to the scheduled trip start time (in the local timezone of the destination). The specific cancellation tier (e.g. Flexible, Moderate, Strict) applicable to your booking is displayed at checkout and on your booking confirmation.

If you choose the “Pay Later” option, you authorize Tourizzt to automatically charge the remaining balance to your saved payment method on the due date. If this charge fails and is not rectified within the grace period notified to you, Tourizzt reserves the right to cancel your booking. In such cases, the initial deposit may be forfeited according to the cancellation rules applicable at that time.

Users opting for “Pay Later” may choose to pay the remaining balance manually at any time before the automatic charge date via the “My Trips” section of the app.

In the rare event that a Localite cancels your confirmed booking, you will receive a 100% refund of all monies paid. Additionally, Tourizzt may, at its sole discretion, offer a credit or discount for future bookings as a gesture of goodwill.

If you fail to arrive at the designated meeting point within the specified grace period (typically 15–30 minutes) without prior notification to the Localite, the booking will be marked as a “No-Show”. No-Shows are not eligible for any refund, as the Localite has reserved their time exclusively for you.

For bookings involving multiple travelers with split payments:

Individual cancellation

If an individual Co-Traveller cancels, only their specific share is refunded according to the policy. The trip continues for the remaining participants.

Primary booker cancellation

If the Primary Booker cancels the entire trip, all participants will be refunded based on the applicable cancellation tier.

Trip extensions booked during an ongoing trip are subject to the availability of the Localite. Once an extension is confirmed and paid for, it is non-refundable.

Refunds for transportation services (cabs, buses, private vehicles) booked via the platform are governed by the specific cancellation policy of the third-party transport provider, which is displayed at the time of booking. Generally, cancellations made within 4 hours of the pickup time are non-refundable.

“Organised Trips” are curated itineraries managed directly or indirectly by Tourizzt admins. These trips often have stricter cancellation policies due to pre-booked logistics (hotels, transport). Specific terms for these trips will be clearly listed on the trip details page.

While this Policy outlines general terms, the specific cancellation rules displayed on the checkout page for your specific booking shall always prevail in the event of any discrepancy. Please review these rules carefully before payment.

Tourizzt is not liable for refunds in full or part for cancellations caused by events beyond our reasonable control (“Force Majeure”), including but not limited to natural disasters, government restrictions, war, civil unrest, or severe weather conditions, unless explicitly covered by a specific waiver policy active at that time.

Approved refunds are processed automatically to the original payment method. Please allow 5 to 10 business days for the amount to reflect in your bank account or credit card statement, depending on your issuing bank’s processing times.

If you believe a refund amount is incorrect or have not received a due refund, you agree to contact support@tourizzt.com first to resolve the issue. Initiating a chargeback with your bank without prior communication with Tourizzt constitutes a violation of these terms and may result in the suspension of your account.

In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any grievance regarding a refund or cancellation, please contact our Grievance Officer at grievance@tourizzt.com.

Tourizzt reserves the right to make the final determination on all refund requests based on the evidence provided (e.g. chat logs, location data, timestamps) and the applicable policy.