FAQ

Questions, answered plainly

If something here is not clear, write to us and we will fix the wording as well as answer you.

Booking

How do I book a Localite?: Open the app, pick your city and dates, and browse Localites who are actually available. Send a request to the one you want. They accept, and only then do you pay.
Can I book a half day?: Yes. Localites set both a half-day and a full-day rate, and you can upgrade a half day to a full day partway through if the day is going well.
How far ahead should I book?: A few days is usually comfortable. Weekends fill first, so book those earlier.
Can I extend a trip that has already started?: Yes. Request an extension from the app and your Localite can approve it. You pay only for the extra time.
Can I bring other people?: Yes. Add co-passengers when booking, subject to the group size your Localite accepts.

When am I charged?: After your Localite accepts. Nothing is taken while a request is still pending.
What payment methods work?: Cards, UPI, net banking and wallets, through Razorpay.
What does Tourizzt charge?: A small platform fee and GST on top of your Localite's rate. Both are itemised on the payment screen before you pay, and there is no separate booking or convenience fee. A booking keeps the rates that applied when it was made, so a later change never affects it.
What is Pay Later?: A smaller commitment amount now, with the balance collected closer to the trip.
What is the refund policy?: How much you get back depends on how far ahead you cancel. The cancellation tier that applies to your booking is shown at checkout and on your confirmation, and the exact refund amount is calculated and displayed before you confirm the cancellation. The full policy is on our Refund & Cancellation Policy page.
What if my Localite cancels?: You are refunded in full. If they never accepted, you were never charged.

How are Localites verified?: Aadhaar identity verification by OTP, a live selfie captured in the app rather than uploaded, an 18+ age check taken from the Aadhaar date of birth, and VAHAN vehicle registration checks where transport is offered.
What does SOS do?: One tap alerts your emergency contacts and our operations team with your location, and raises an alarm in our admin console. In a genuine emergency, call 112 first.
Can my Localite see my phone number?: No. Chat stays inside the app and contact details are not exchanged.
Do you run criminal record checks?: No. We verify identity, face, age and vehicle registration. We do not run criminal record checks, and we would rather say so than imply a check we do not perform.

What do I need to sign up?: To be 18 or over, a valid Aadhaar, and a phone with a working camera for the live selfie.
Does it cost anything?: No. Signing up, verification and listing are free.
Do I set my own price?: Yes, and you can change it whenever you like.
Do I have to accept every request?: No. You see the trip first and can decline without penalty.