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Safety

How we keep every trip safe

Every Localite is verified before they can be booked, and help is one tap away throughout your trip. Here is exactly what we check.

Find a verified LocaliteRead the safety policy

Verification and protection

Six layers, enforced in the app

These checks are built into the product itself — a Localite who hasn’t passed them cannot appear in search.

  • Aadhaar identity verification

    Every Localite verifies their Aadhaar with an OTP to their registered number before they can appear in Explore. We confirm the identity is real and belongs to them.

  • Live selfie, camera only

    The profile photo must be captured live, in the app, with the camera. Gallery uploads are refused. The face is then checked automatically for presence, lighting and pose — so the person in the photo is the person who signed up.

  • 18+ age gate

    Age is derived from the Aadhaar date of birth, not self-declared. Anyone under 18 is refused and the account is blocked.

  • Vehicle registration checked against VAHAN

    Where a Localite offers transport, the registration is verified against the national VAHAN database. Owner and insurer details are never shown to travellers — only the verification result.

  • One-tap SOS on every trip

    During a trip, SOS alerts your emergency contacts and our operations team with your location, and raises an alarm in our admin console. It works for co-travellers on a shared booking too.

  • Pay only after acceptance

    No money moves until your Localite has confirmed the day. If they cannot make it, you were never charged in the first place.

Our limits

What we don’t do

Being clear about the limits is part of being trustworthy about everything else.

  • We do not run criminal record checks. Identity, face, age and vehicle are verified; criminal history is not.

  • We do not track your location continuously. Location is used when you trigger SOS, and while a trip is active.

  • We are not an emergency service. SOS alerts your contacts and our team — in a genuine emergency, call 112 first.

FAQ

Safety questions

Something worrying you about a Localite or a trip? Tell us — safety reports are read first.

Report a concern
Is my Aadhaar number stored?
We verify your Aadhaar through a licensed verification provider and store only the verification result and the details needed to prove identity — never the full number in a form that can be read back.
Can a Localite see my phone number?
No. Chat runs inside the app. Contact details are not exchanged, and messages that attempt to share them are flagged.
Does SOS work if I lose signal?
SOS needs a data connection to reach our servers. Location fixes taken while offline are queued and sent as soon as signal returns.
What happens if something goes wrong on a trip?
Raise a dispute in the app. Our team reviews the trip, the chat and the payment, and refunds where the policy provides for it.
Do you background-check Localites beyond Aadhaar?
We verify government ID, face, age and vehicle registration. We do not currently run criminal record checks, and we say so plainly rather than implying a check we do not perform.