Privacy Policy

Tourizzt360 Global Private Limited (“Tourizzt”, “we”, “us”, or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and mobile application (collectively, the “Platform”).

By accessing or using our Platform, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

We collect several types of information from and about users of our Platform, including:

Personal identity

Name, email address, phone number, gender, and date of birth.

Verification data

Government-issued ID (e.g. Aadhaar, Passport) for identity verification of Localites and Travellers.

Location data

Real-time geo-location data to facilitate meetups, tracking, and safety features.

User content

Photos, reviews, ratings, and messages exchanged via the Platform.

When you make a booking, financial transactions are processed via secure third-party payment gateways (e.g. Razorpay, Stripe).

We do not store card details. Tourizzt does not store your complete credit or debit card numbers or CVV. We only retain transaction history and invoices for accounting purposes.

We use the information we collect for various purposes, including:

• To provide and maintain our services, including matching you with Localites or Co-Travellers.
• To verify identities and maintain the safety and integrity of the Platform.
• To process payments and send booking confirmations.
• To provide customer support and respond to your inquiries.
• To send you technical notices, updates, security alerts, and administrative messages.
• To comply with legal obligations and enforce our Terms and Conditions.

We may share your information with third parties only in the ways that are described in this Privacy Policy:

Localites & partners

We share necessary details (name, photo, contact) with the Localite or Transport Partner you book.

Service providers

Vendors who provide services such as data analysis, email delivery, hosting services, and customer service.

Legal authorities

If required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using the Platform, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

You have the right to delete your account at any time. You can request account deletion through the “Settings” section of the mobile application, at /delete-data, or by emailing us.

Note: even after account deletion, we may retain certain data (such as transaction history) for a period required by tax laws and for fraud prevention purposes.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access
• Right to correction
• Right to deletion
• Right to withdraw consent

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us so that we may take necessary actions.

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below.

Contact support

support@tourizzt.com

Grievance Officer

Mr. Grievance Officer — grievance@tourizzt.com

Registered office

Balaji Arcade, Bengaluru, Karnataka, India

Please allow 48 hours for a response to grievance-related queries.